Nuutti Matintupa
Effective leadership is all about communication. It is about supporting your staff by answering the right questions in the right way. Better communication is the way to improved employee engagement and better profitability. More communication is not always better communication. There are certain kind of answers you should not give or you risk reducing employee engagement. Here’s a list of four types of answers that make you a bad leader.
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Why do businesses fail? Probably for as many reasons as there are businesses, but the most common cause of failure is not a bad product. Nor is it unqualified staff, even though most of us would agree that it's not always easy to find the right people.
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Success takes hard work. With a heavy workload, usually comes stress. Many times stress is good and boosts our energy levels, allowing us to get things done. Sometimes we let the stress take over and end up in a hyperactive state. It’s a state of chaos where we think we’re getting a lot done, but in fact, just end up going around in circles.
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Increased customer engagement is the key metric when aiming for high customer lifetime value. It results in reduced churn and increased revenue. Engaged customers are also more likely to say good things about you.
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Take any modern leadership literature and you’ll find yourself being bombarded with words like engagement, empowerment, co-creation etc. Popular buzzwords with shady content. To many of the old-school leaders out there, such jargon seems like a whole bunch of "fluff" made up by mindfulness hippies trying to dodge responsibility.
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Do you spend your time on solving challenges or capitalizing opportunities? This is the key question that defines the future of your company.
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Businesses don’t fail because of a bad product or unqualified staff. They fail because of leadership.
The world has become chaotic. The U.S. got Trumped. Brexit hit all of Europe by surprise. Evidently, the polls are broken. The traditional way of predicting human behavior doesn’t work anymore because people have their own versions of the truth.
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